Terms & Conditions

These Terms and Conditions govern the use of withloveandco.com and the purchase of any goods and services from it. When we say “you, your” etc, we mean the person using our site. When we say “our, we, us” etc, we mean with love and co. Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions.

Prices and Payment

You agree to pay for all products and services you order. Price given on product pages includes delivery to our standard delivery areas (see below under delivery for more detail). The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars. We accept payment by Visa, Mastercard and American Express.

Ordering

You may order products from our site by placing an order through the product pages. By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason, including but limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy. Each offer you make to us and accepted by us creates a separate and binding agreement between you and us for the supply of the relevant products. Maximum orders sizes apply, if you have large requirements, please contact us direct by emailing us at holla@withloveandco.com For us to put your order through, we need some information from you. Some of these include your name, contact details, billing address, delivery address and payment details. For information on how we obtain, store and use your personal information please see our Privacy Policy. You should receive a message on screen confirming your order once your payment has gone through. If you don’t, there may have been a problem with processing your order.

Delivery

We currently offer a delivery service within Perth, Western Australia.  Our delivery hours are between 2pm and 5.00pm for business addresses and 2pm to 7.00pm for residential addresses. Please note we are not able to guarantee delivery at a specific time of day.  We’ll leave items/gifts at, or near, the door if we deem it safe to do so. If necessary, we will contact the recipient to let them know where we’ve left their flowers. If there is nowhere safe to leave them we’ll call the recipient to re-arrange delivery which may incur a re-delivery fee. We are only responsible to deliver to the front door of your notified address. If there has been a mistake with the submitted shipping/delivery address and we are unable to deliver, you may re-arrange a re-delivery of product, subject to a re-delivery charge.

Availability of product

Only one style of flower posy is available on any given day. A limited number of bunches are available each day. Orders made after 13:00 (1pm) will be delivered the following day and treated as an advance order (see below for information on advance orders). The homepage and product pages will be updated when flowers are no longer available to purchase, stating that the style has sold out. All other products will state on the product page if they are no longer available. You will accept the flowers sent (subject to quality issues and your statutory rights).

Advance orders

If you order flowers and choose to ‘pre-order blooms’ you accept that you will not see the style of flower posy until the day of delivery, when it will be too late to change your order. A new style of posy will be available each day depending on availability of stock or seasonality.  If we encounter any supply issues we will inform the sender immediately and give the option of either a full refund or sending flowers on an alternative day.

Days of operation

We do not operate on Sundays, or public holidays in Perth, so products will not be dispatched on such days. If you order a product for Sunday or public holidays we will deliver on the next working day.

Warranties, refunds and cancellations

Due to our quick turn around times we’re unable to refund if you change your mind about a ‘send now’ purchase. We are also unable to offer a refund if incorrect delivery information is given to us. It’s the sender’s responsibility to make sure they provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this may be at an additional cost. Every flower is different and some are more delicate than others. You should expect your flowers to last at least 3 days. Due to nature and build of plants, we cannot guarantee that all arrangements will look indentical to the daily photograph- this is due to different foliage falling and sitting in a slightly different way. If for any reason (excluding extreme spikes in temperature) they last less than 3 days, or you’re not happy with your order, please let us know immediately so we can do our best to put things right. If you are at all unsatisfied with our candles or chocolates, please let us know within 48 hours so that we can discuss a refund or another delivery.

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